FAQ

Q1. What's the sample cost? Is that free?

Sure, we can offer free sample for your test. We believe our best quality can give you best construction effect.

Q2. What's the delivery time?

Samples: 2-3 days after sample order.

1x20’GP: General 15 days after deposit or as customer’s request.

We have the normally products in stock, so the delivery time will be very soon.

Q3. What's the MOQ for each color and order?

For normal products and color, No MOQ, we have stock.

For customized printing and color products, 5000 sets/color, 10000 sets/OEM printing.

Q4. How about shipment?

For samples via business express.

For mass cargo by sea or air.

Others we can follow your request.

Q5. May I have your catalog?

Sure. We have catalog for all products, please download in below link or contact our sales.

We will recommend the most suitable products to you.

Q6. How could I get the quotation?

Please contact us online or Email to sales@tilegrout.net, we will quote you immediately.

Kindly let us know the Items, Quantity, Colors, Delivery port, Where Used, FOB or CIF. More details will help us quote the best price for you.

Q7. Can we use our shipping agent?

Yes. If you have agent, we can follow yours. We can even ask our forwarder’s price for your reference.

Q8. What is the purpose of tile grout?

Tile grout is used in the joints of ceramic tile, stone, glass, mosaic tile on the wall or flour in bathroom, kitchen, bedroom and so on. It has great varieties of color, bright Luster and the surface is bright as porcelain after curing. At the same time, it is mouldproof, moistureproof, environmental friendly, non-toxic and net flavor, adding negative oxygen ion to purify air. Tile grout is totally instead of sewing agent.

Q9. What's your productive capacity?

We can produce 10,000 sets tile grout, and 500 kgs colorful epoxy tile grout per day.

Q10. How about the quality about your product?
Our product waterproof, mildew-proof, odorless and environment-friendly, without nonylphenol and other harmful substances.
Q11. What's the reference dosage of your product?
It is depended on the size of your tiles and the tile seam, the following dosage just for refenrence.
Q13. Do you also have the application tools?
Yes, we also offer the matching  application tool to you.